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Privacy Policy

Who We Are & Contact Information

 

LynchPine (Pvt) Ltd (“we”, “our”, “us”) is committed to protecting the privacy of our clients, partners, website visitors, and any individuals whose personal information we collect or process. This Privacy Policy explains how we collect, use, store, and share personal data.

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If you have any questions or concerns about this policy or our data practices, you may contact us at:

 

 
What Information We Collect & How

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Depending on how you interact with LynchPine (e.g. our website, services, contact forms, chat, email, support, business contracts), we may collect the following categories of personal information:

 

  • Identity & Contact Data: name, email address, phone number, company name, business address.

  • Business / Professional Data: job title, company role, business sector, project requirements.

  • Communication Data: information you provide when you contact us (via email, support, forms), including messages, feedback, and metadata (e.g. timestamp, IP address).

  • Usage Data: if you use our website or digital services - logs such as pages visited, device/browser data, cookies or similar technologies, and aggregated analytics (for improving user experience and service delivery).

  • Service Data: any data you provide as part of a service engagement (e.g. project briefs, requirements, documents, deliverables) - only as relevant to the services you receive from us.

 

How we collect data:

 

  • Directly from you (when you send an inquiry, sign up for services, contact us, or interact with our website).

  • Automatically when you visit or use our website or services (e.g. via cookies, analytics, server logs).

  • From third-party services or tools you choose to use with us (e.g. for communication, project management, file sharing) - only when you provide consent or authorize such transfer.

 
Why We Collect & How We Use Information

 

We use your information for one or more of the following purposes:

 

  • To provide and manage the services you request (e.g. web/mobile development, UI/UX design, QA, consulting, marketing support).

  • To communicate with you - responding to inquiries, sending updates or project-related notifications, support, billing, etc.

  • To improve, analyze, and maintain our services and website (e.g. monitor performance, optimize user experience, ensure security).

  • To comply with legal or regulatory obligations, or to protect our legitimate business interests.

  • For business development/marketing (only with your explicit consent): e.g. sending newsletters, promotional materials, announcements - always with an opt-out option.

 
Cookies & Tracking

 

When you visit our website, we may use cookies or similar technologies to collect Usage Data (as described above). This helps us understand how visitors use our site, optimize performance, and enhance user experience. We may also use third-party analytics tools.

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You can manage or disable cookies through your browser settings, though doing so may affect some functionality of the website.

 
Sharing Data & Third-Party Processors

 

We will not sell your personal data. However, in order to provide our services, we may share your information with trusted third-party service providers or partners (e.g. hosting providers, payment gateways, analytics services, project management tools, subcontractors) - only when necessary and under appropriate agreements.

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Whenever your data is shared, we require such parties to maintain confidentiality and use data solely for the agreed purposes.

 

If required by law, or in response to legal requests (e.g. court orders), we may disclose your data to relevant authorities.

 
International Data Transfers

 

Because our business operations may involve cloud services, hosting, or third-party vendors located outside Sri Lanka, your personal information may be transferred and stored in countries other than your own.

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Where applicable, we ensure that such cross-border transfers comply with relevant data protection standards, and that adequate safeguards are in place (e.g. secure transmission, vendor agreements).

 
Data Retention & Deletion

 

We retain personal data only for as long as necessary to fulfill the purposes described in this policy - including for legitimate business and legal needs.

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When data is no longer required, we will securely delete or anonymize it, unless legal obligations require longer retention (e.g. tax, contractual, or compliance reasons).

 

If you wish to request deletion or anonymization of your data (subject to applicable law and any overriding obligations), please contact us using the contact details above.

 
Security

 

We take reasonable measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. These include technical, administrative, and physical safeguards appropriate to the sensitivity and volume of data we handle (e.g. encryption for data in transit and at rest, access controls, secure data storage).

 

However - as with all digital systems - no method of transmission or storage can guarantee 100% security. Therefore, while we strive to protect your data, we cannot guarantee absolute security.

 
Your Rights & Choices

 

Depending on your jurisdiction, you may have rights regarding your personal data, including:

 

  • Right to access your personal data we hold.

  • Right to request correction, update, or deletion of your data.

  • Right to object to or withdraw consent for processing (where processing is based on consent).

  • Right to opt out of certain data uses (e.g. marketing communications, analytics tracking).

 

To exercise any of these rights - or to ask questions, raise concerns, or lodge a complaint - please contact us at support@lynchpine.io (or the postal address above). We aim to respond promptly and fairly.

 
Children’s Privacy

 

Our services are not directed at children under 16 years old. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor without appropriate consent, we will take steps to delete it as soon as practicable.

 
Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time - for example, to reflect changes in our business practices, legal requirements, or technology.

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When we make material changes, we will publish the updated policy on our website with a new “Effective Date” and, if appropriate, notify you (e.g. via email or in-page notice).

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Please check back periodically to stay informed of any updates.

 
Final Note / Disclaimer

 

This policy reflects our current data handling practices. If our practices change, those changes will be reflected here. This Privacy Policy does not create any contractual rights beyond those legally required - but we aim to respect your privacy, operate with transparency, and maintain trust.

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